Papers
This section presents a collection of AHP/ANP papers. Whether you are a student, academic and/or professional in the field of decision making, you can help us expand this collection by sharing your papers on decision making with the Analytic Hierarchy Process (AHP) and the Analytic Network Process (ANP).
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Paper results for keyword: Customer satisfactionIdentification and evaluation of the effective criteria on customer satisfaction with Kitchen Worktops Product
Vahid Nabavi, Majid Azizi, Nemat Allah MohebbiJournal: iBusinessIn cycle of attraction and keeping the customers, fulfilling the customer satisfaction via identifying of their needs is very important. So, identifying the amount of customer satisfaction and informed of the field of strength and weakness in this regard, helps manager programming in line with cu...
Read MoreImplementation of Quality Management System Based on ISO9001:2008 and its Effects on Customer Satisfaction (Case Study: Kitchen Worktops Factory)
Vahid Nabavi, Majid Azizi, Mehdi FaezipourJournal: International Journal of Quality & Reliability ManagementThe purpose of this paper is to discuss the effect of the ISO 9001 quality management system on customer satisfaction and show an application of an analytic hierarchy process (AHP)-based method for measuring the customer satisfaction index (CSI). This will be useful to anyone who wants to have an...
Read MoreIdentifying the customer satisfaction factors in furniture market
Majid Azizi, Seyed Alireza Dehghan, Mohsen Ziaie, Nematollah MohebiJournal: Economics, Management and SustainabilityThe purpose of this research is to identify the influential factors on customer satisfaction in the Iranian furniture market in order to get acquainted with the fundamental items for planning future sales programs with the purposes of extolling competitive advantages.
A commixture of 6 items an...
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Identification and evaluation of the effective criteria on customer satisfaction with Kitchen Worktops Product
Vahid Nabavi, Majid Azizi, Nemat Allah MohebbiJournal: iBusinessIn cycle of attraction and keeping the customers, fulfilling the customer satisfaction via identifying of their needs is very important. So, identifying the amount of customer satisfaction and informed of the field of strength and weakness in this regard, helps manager programming in line with cu...
Read MoreImplementation of Quality Management System Based on ISO9001:2008 and its Effects on Customer Satisfaction (Case Study: Kitchen Worktops Factory)
Vahid Nabavi, Majid Azizi, Mehdi FaezipourJournal: International Journal of Quality & Reliability ManagementThe purpose of this paper is to discuss the effect of the ISO 9001 quality management system on customer satisfaction and show an application of an analytic hierarchy process (AHP)-based method for measuring the customer satisfaction index (CSI). This will be useful to anyone who wants to have an...
Read MoreIdentifying the customer satisfaction factors in furniture market
Majid Azizi, Seyed Alireza Dehghan, Mohsen Ziaie, Nematollah MohebiJournal: Economics, Management and SustainabilityThe purpose of this research is to identify the influential factors on customer satisfaction in the Iranian furniture market in order to get acquainted with the fundamental items for planning future sales programs with the purposes of extolling competitive advantages. A commixture of 6 items an...
Read More